📱Setting Up Point of Sale (POS)
Welcome to the Fourth Wall Tickets POS (Point-of-Sale) app guide. This article will walk you through setting up and using our free companion mobile app for your theater's in-person ticketing.
Last updated
Welcome to the Fourth Wall Tickets POS (Point-of-Sale) app guide. This article will walk you through setting up and using our free companion mobile app for your theater's in-person ticketing.
Last updated
Our point-of-sale (POS) app is designed to seamlessly integrate with your theatre's Fourth Wall Tickets account, providing a unified platform for all sales channels. The app is free to set up and use, mirroring the fee structure of our online platform - with a flat $1 + standard credit card processing fees per transaction.
Here's how to get started:
Connect your Fourth Wall Tickets account to your Square account for payment processing. More information here.
Add a payment card to your Fourth Wall Tickets Dashboard for POS transaction fees.
Download the Fourth Wall Tickets POS app on your tablet or mobile device from the Apple App Store or Google Play Store.
Fees are the same for all sales: $1 per transaction + standard credit card processing
While our platform maintains a consistent fee structure across online and in-person sales, the method for handling fees differs slightly due to Square's POS implementation.
Each website transaction is distributed as follows:
The tickets subtotal, immediately transferred to your Square account.
A $1 fee per transaction, transferred directly to Fourth Wall Tickets.
Standard credit card processing fees, assessed directly by Square.
For in-person every credit card transaction using the POS app:
Your account receives the total amount. The ticket price plus our $1 transaction fee are sent directly to your Square account at the time of sale.
Credit card processing fees are assess directly by Square at the time of sale.
Our fees are collected weekly. Every Monday at 12 PM CT, Fourth Wall Tickets will automatically charge your stored payment card for the accumulated $1 fees from the prior week's in-person sales.
Cash transactions and free tickets never incur fees. Whether issued online or recorded in-person through our POS app, no fees are assessed on cash sales or free tickets.
Without a payment card stored in your Fourth Wall Tickets account, you can still use the point-of-sale (POS) app to record in-person free tickets and cash transactions.
However, in order to accept credit card payments in-person, you must have a payment card on file in your Fourth Wall Tickets account.
Navigate to Theatre > Point-of-Sale on your Dashboard.
Submit your payment card details via the provided form.
The Fourth Wall Tickets Point-of-Sale (POS) application is available for free download on both Android and iOS devices. The app is compatible with a wide range of devices, including tablets, iPads, Galaxy devices, and iPhones. To find it in your device's app store, search for "Fourth Wall Tickets" or select your app store here:
The perfect combo for a unified workflow!
Use our website for adding, editing and managing show and class details.
Use our POS app for making in-person sales and checking-in your ticket holders.
And... our website is mobile-friendly. So if you do need to edit shows and classes on the fly, just visit your Dashboard from any device!
After setting up classes and shows within your Fourth Wall Tickets Dashboard, your active upcoming events will be available for in-person sales and for checking-in ticket holders.
In order to swipe credit cards or accept tap-to-pay for in-person sales using our POS app, you'll need Square hardware connected to your tablet or mobile device. The Fourth Wall Tickets POS app is compatible with all official Square card readers. Visit Square to learn more about card readers.
After signing in to the POS app, you'll be greeted with a list of your active upcoming shows and classes.
Begin by selecting a show or class.
Next, select the desired number of tickets.
Finally, record the transaction as Card, Cash, Free, Custom or Custom with Fees; then following the Square prompts, if required.
Your new ticket holders will now be displayed (and automatically checked-in!) in the "Tickets Sold" section at the bottom of the event screen.
Using the POS app to view a show or class will display all in-person and online transactions for that event.
Select the tick mark next to the ticket holders you wish to check-in:
If a patron has purchased multiple tickets in one transaction, those tickets will be grouped, allowing you to check the entire party in with one tap. If needed you can expand the grouped tickets to individually check-in specific ticket holders.
Tickets can be checked-in via the POS app or the website in your Fourth Wall Tickets Dashboard. Check-ins will be synced between the POS app and Dashboard. In the POS app the 'Refresh Purchases' button will ensure your app is aware of the latest website sales.
Having your card on file is only necessary if you wish to use our point-of-sale (POS) app for accepting in-person credit card payments. This enables us to collect the $1 fee per transaction.
The fee structure for all sales, whether in-person or online, is $1 per transaction + standard credit card processing fees. By default, these fees are charged to your patrons, although you can choose to absorb them by adjusting your theatre's settings.
Fees from the previous week's POS transactions are automatically collected every Monday at 12 PM CT. The amount will be charged to the card on file in your Dashboard under Theatre > Point-of-Sale.
All credit card transactions, whether online or in-person, incur the same fees: $1 per transaction + standard credit card processing fees.
For in-person sales, the $1 fees are sent to your Square account and then gathered into a weekly charge to your card on file.
Fees from online sales are settled immediately and never charged to your card.
Free tickets and cash transactions do not incur fees.
The POS app is free to download and use with no additional fees other than the standard $1 per transaction plus any applicable credit card processing fees.
Of course, we’re always here to help. If you have any questions, contact our Fourth Wall Tickets Support team.
Light indicators are UNCHECKED. The ticket/group is not checked-in.
Dark bordered indicators are PARTIAL CHECK-INS. Some tickets in the group have been checked-in, some have not. Expand to view specific ticket status.
Dark indicators are CHECKED. The entire group of tickets is checked-in.
