😎Managing Staff & Users
This page describes how to manage multiple users within your Fourth Wall Tickets account.
Last updated
This page describes how to manage multiple users within your Fourth Wall Tickets account.
Last updated
This guide will help you set up and manage your team within Fourth Wall Tickets. Our user management features enable you to grant access to your theatre's ticketing system without needing to share your personal Fourth Wall Tickets account—think of it as a more secure alternative to password sharing. By inviting users, you can customize the permissions of each team member, ensuring they have precisely the access required to your theatre running smoothly.
To start, you'll need to invite the members of your team to your Fourth Wall Tickets account. Here's how:
Navigating to Users: Locate the Users menu in the left sidebar of your Dashboard.
Sending an Invite: At the top of the Users screen, use the email field to enter the email address of the team member you wish to invite, then click Invite User.
Invitation Email: The user will receive an email invitation to join your account. It will guide them through the process of creating their own account.
After inviting users, you can view and manage their access:
Email: Displays the email addresses of invited users.
Date Invited: Shows when each user was invited.
Invite Status: Indicates if the invite is still pending (Invited) or if the user has accepted and created their account (Accepted).
User Role: Here, you can see each user's current role and change it by selecting a new role from the dropdown then clicking Update Role.
Remove User: Click here to remove a user's access to your theater account.
User roles determine what each user can and cannot do within your account. It's important to assign roles that fit each team member's responsibilities.
Can: Check in Tickets, use the POS app.
Can't: Access most management and analytics features.
*Box Office is the default role assigned to all new users.
Can: Manage Shows, view Customer data, and use the POS app.
Can't: Access extended analytics, class information, or financial management features.
Can: View and manage Class-related data and use the POS app.
Can't: Access Show, Ticket, or extensive Customer data management.
Can: Perform a wide range of actions including managing Tickets, Shows, Customers, and Classes, as well as viewing Orders.
Can't: View Analytics, Charts, or manage financial tools like Discounts and Gift Cards.
Can: Do absolutely everything! Full access to all features and data.
Safety First
We recommend giving each user the minimum level of access required to do their job.
Have more questions? Need help managing your users? Our support team is always ready to help!
